Shipping, Refund and return policy

Shipping Policy:

Thank you for shopping at Teaque! Here are the details of our shipping policy:

  1. Order Processing Time: Upon receipt of your order, we will process it within 1 to 24 hours.
  2. Delivery Timeframes:
  • Within Kerala: Your order will typically reach you within 3 to 7 days.
  • Outside Kerala: Orders shipped outside Kerala will usually arrive within 5 to 10 days.
  1. Delivery Charges:
  • Within Kerala: Delivery charges range from Rs 40 to Rs 110, depending on the weight and size of the order.
  • Outside Kerala: Similarly, delivery charges range from Rs 40 to Rs 110.
  1. Free Shipping: We offer free shipping for orders above Rs 1500 within Kerala and above Rs 2000 outside Kerala.
  2. Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
  3. Shipping Partners: We partner with reliable courier services to ensure safe and timely delivery of your orders.

Refund and Return Policy:

We want you to be completely satisfied with your purchase from Teaque. Here’s our refund and return policy:

  1. Cancellation: If you wish to cancel your order, please do so within 12 hours of placing the order. To initiate cancellation, visit Order Cancellation and provide a clear reason for cancellation. No cancellation will be accepted without a clear reason.
  2. Refund Eligibility: You are eligible for a refund if:
  • You cancel your order within 12 hours of placing it.
  • You receive a parcel that does not match what was ordered.
  • You do not receive the ordered item.
  1. Refund Process: Upon cancellation, the refunded amount will be credited to your bank account within 3 days. Alternatively, a refund will be issued to the original payment method used for the purchase.
  2. Return Procedure: If you receive a damaged or incorrect item, please contact our customer service team immediately. We will provide further instructions on returning the item for a refund or replacement.

Please note that returned items must be unused, in their original packaging, and accompanied by proof of purchase.

If you have any further questions or concerns regarding our shipping, refund, or return policy, please don’t hesitate to contact us. Your satisfaction is our priority.

Shopping Cart